FAQ
What warranty do you provide with your jewellery?
All jewellery comes with a 1 year warranty, this covers any serious manufacturing faults such as stones coming out without any reason for it for example, However, the warranty doesn’t cover against improper care of the jewellery or the usual wear.
Can I have jewellery custom made by phone or email?
Yes! You can have your jewellery designed and made via email or phone call.
The design process begins with either a hand drawn sketch of the design or using CAD (computer aided design). Once the design is agreed, digital images of the piece and the whole making process and steps will be shared with the customer throughout the process.
Will there be a shipping charge?
Our shipping cost is currently £10 and we only send jewellery using royal mail special delivery.
Do you work with steel or titanium?
Unfortunately we don’t, we only currently work with precious metals.
What is hallmarking?
Hallmarking is a process in which jewellery is tested by a specialist assay office to mark the purity of the metal. If the metal falls below the purity it needs to pass, it cannot be hallmarked meaning it then legally cannot be sold as gold/silver or platinum. If a item weighs less then 1 gram in gold (or gold and silver) legally it doesn't require a hallmark, anything above 1 gram in gold legally requires a hallmark to be sold as gold. All of my work that is above the legal weight is hallmarked by the Edinburgh Assay Office, so you can be sure what your buying is high quality and solid gold and silver.
How does the bespoke ordering process work?
It all starts with your imagination! You can send me a email or give me a phone call with a description of the jewellery you are hoping to create, and I can give you a approximate cost (there's no hidden fees here - I like to be totally up front about costs) and after everything is agreed the design process can start!
I'll send you sketches, as many as it takes to get it just right - and once everything looks perfect I'll start sourcing your gemstones and begin the process of making your jewellery!
How long does it take before my jewellery is ready?
Usually this takes between 4-6 weeks, for some complex designs it can be 6-8 weeks.
How do I clean my bespoke ring jewellery?
The safest way to clean your jewellery at home is to use warm water, mild soap and a soft bristle/baby toothbrush. It is important to get behind the stones if possible as this is where most of the dirt will build up.
Can I purchase your designs online?
Of course, you can shop our collections on our online shop page, all of our jewellery is made to order.
Do you use recycled materials?
We use as much recycled materials as we possibly can and often only use recycled gold and silver.
DO YOU HAVE A SHOP I CAN VISIT?
Sadly at the moment we are online only, but we hope to one day in the future to own a shop!
DO YOU HANDMAKE YOUR JEWELLERY?
Yes and No - Whilst I handmake as much of my jewellery as I can, I also use computer aided design with jewellery that people want to be "just right" the beauty of handmaking means a lot of jewellery cannot be remade identical to the original and each and every piece is unique and slightly different.
Can you use my own gold or silver to create jewellery?
I certainly can!
I frequently use 100% recycled gold and silver to create my designs, meaning even your old gold or silver jewellery can be melted down and re made into something brand new!
The only thing to note when using old gold - sometimes it contains impurities that make it unworkable, and sadly this is not something that becomes clear until work begins and the gold is rolled through the rolling mill - in this instance sadly sentimental gold can only be used to cast jewellery rather then being hand made.
Do you make memorial/ashes jewellery?
Yes I do!
Ashes jewellery and memorial pieces are something very dear to my heart having had my own personal experiance of using my child's ashes in my own jewellery, I know just how precious it is to have your loved one close.
My jewellery isn't as simple as most ashes jewellery that uses resin - I tend to try to avoid using resin/plastics in my jewellery as I like to do things as economical as possible, but If resin is perferred, I will accomodate this.
The way I make ashes jewellery involves having a hidden chamber somewhere in the jewellery that is filled with ashes and soldered shut, this can be a little chamber behind a stone, or in a chamber of a ring that is then lasered shut with gold or silver) it protects your loved ones ashes, keeps them totally safe from any moisture and is completely hidden away - so unless you tell someone, they would never know!