Refund Policy

Made-to-Order Jewellery

All jewellery purchased through our website is made to order.

As each piece is created specifically for you, we do not offer refunds, returns, or cancellations for change of mind once an order has been placed.

This includes:

• Incorrect sizing provided by the customer

• Change of preference after production has begun

• Custom or personalised pieces

​

Faulty or Defective Items

Your statutory rights under the Consumer Rights Act 2015 are not affected.

If your item has a major fault or manufacturing defect, you must contact us within 14 days of receiving your order at Niamh@ttbespoke.co.uk.

Where a genuine manufacturing fault is confirmed, we will offer one of the following:

• A repair

• A replacement

• A refund (where a repair or replacement is not possible)

• ​

We may request photographs or the return of the item for assessment before confirming a resolution.

​

​

What Is Not Considered a Fault

The following are not considered faults:

• General wear and tear

• Accidental damage

• Damage caused by misuse or improper care

• Minor variations in finish, texture, or stone appearance (as each piece is handmade or hand finished)